In short
The company emails you the works acceptance report (procès-verbal de réception). Review the decision and any reservations, enter your name, then sign on screen.
In brief
You receive an email titled "PV de réception à signer" (acceptance report to sign). Click "Consulter et signer le PV de réception" (View and sign the acceptance report), then review the acceptance date, the decision and the reservations. Enter "Votre nom" (Your name), draw your signature and click "Valider" (Confirm). If you do not agree, do not sign and contact the company.
Reviewing the report
- The "Procès-verbal de réception des travaux" (Works acceptance report) page shows the company, the site and its address.
- "Date de réception" (Acceptance date): the day you take possession of the works.
- "Décision" (Decision): "Réception sans réserve" (Acceptance without reservations), "Réception avec réserves" (Acceptance with reservations) or "Réception refusée" (Acceptance refused).
- "Réserves" (Reservations): the list of defects or remaining work, if any.
By signing, you confirm acceptance of the works under the conditions shown. Under French law, acceptance starts the statutory warranties (parfait achèvement, biennale, décennale). Check that all your reservations are listed on the report before signing.
Signing
- Enter your first and last name in "Votre nom" (Your name). You can only sign once this field is filled in.
- Draw your signature in the box provided, using your mouse or your finger. "Effacer" (Clear) lets you start over.
- Click "Valider" (Confirm). The message "PV de réception signé" (Acceptance report signed) confirms it has been saved, and the company is notified.
Confirming that a reservation has been resolved
- Once the company has fixed a reservation, you receive an email titled "Levée de réserves" (Reservations resolved) with a "Valider" (Confirm) link for each reservation.
- Open the link. The "Levée de réserve" (Reservation resolved) page asks you to confirm that the corresponding work has been completed.
- If it has, click "Je confirme la levée de la réserve" (I confirm the reservation has been resolved). If not, do not confirm and reply to the company's email.
Going further
- The link no longer works: see "Le lien de votre espace client a expiré" (Your customer area link has expired).
- Paying the balance for the works: see "Payer une facture en ligne" (Pay an invoice online).
Frequently asked questions
I do not agree with the report. What should I do?
Do not sign. Contact the company to have the decision corrected or your reservations added, then wait for a new link.
Can I sign from my phone?
Yes, the page opens on a phone and you sign with your finger.
Can I use the signing link more than once?
No, it can only be used once. Once the report is signed, the link is no longer valid.
Do I need an account?
No, the link you received by email is enough.
Constrigo Team
Construction software & management experts. We break down regulations and best practices.